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Our Policy

Payment & Deposit: Fifty percent (50%) of the event amount is required to secure your event date. The remaining balance MUST be paid 14 days prior to the event. Failure to make payment within 14 days before the event could result in cancellation of the reservation unless agreed upon otherwise by ABE. We will try our very best to work with you in the event of unforeseen cancellations such as weather permitting conditions. Again, all payments are non-refundable. Clients are subject to a company credit for up to four months from the original event date.

 

Delivery & Installation Fee: Delivery is calculated based on the distance. Delivery is $3.00 per mile round trip. 

Damage & Loss: In the event that equipment provided by Above & Beyond Events is damaged or lost due to the actions of event attendees or of staff not employed by Above & Beyond Events, the customer agrees to pay for all repair or replacement of the full value of the lost or damaged items, including shipping and handling. All visible damage will be photographed on-site. Above & Beyond Events will provide a documented damage/loss report with costs included within 2 days after the event. Above & Beyond Events does not control the weather and some of our items can not be outside. This damage includes, but; is not limited to the following: 

1. Damage caused by: Wind / Water / Extreme heat or cold

2. Damage from moving props that are to remain stationary

Right To Use Photos: Above and Beyond Events has the right to future use of any images, designs, or information in their portfolio for advertising or for any other purposes without clients consent.

Set Up &  Removal: *Please note: Event Decor & Rentals are for daily use only. At least two hours before the event starts for balloon installs (only) or four hours for full-service events. Removal of event items will be picked up no later than 11 PM. If time is delayed the client will be charged a $150.00 late fee by the hour.

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